Contact Us

Contact us

Contact Information

Monday - Friday: 9am - 5pm
Saturday: 9am - 3pm

We do not charge for phone calls! We are always happy to help.

Chat to our customer service team on 0207 856 0586 or email us directly on, we answer emails within 24 hours (excluding bank holidays and Sundays)

Frequently Asked Questions

  • What Payment Methods Do You Use?

    We use Paypal, Therefore We Accept All Major UK Credit And Debit Cards, Including: MasterCard, American Express, Discover, Visa, Maestro, Visa Electron And Solo.

    Accepted Cards

  • Are Debit/Credit Card Payments On Quality Eyes Safe?

    Yes, Card Payments Are Totally Secure. We Use Paypal To Process All Debit And Credit Card Payments. This Payment Gateway Provides The Highest Security When Buying Contact Lenses Online. We Never Store Or See Your Card Details!

  • Does Quality Eyes Ship To My Country?

    Yes, Quality Eyes Ship To All The Countries.

  • My Order Hasn’t Arrived?

    Please Use Your Tracking Number That Is Provided When Your Order Is Dispatched. If You Cannot View This, Or Need Any Assistance, Contact Our Customer Service Team On 0207 856 0586 Or Email Us At info@Qualityeyes.Com So We Can Track The Order For You.

  • Received The Wrong Order?

    If Unfortunately You Receive The Wrong Items, Please Contact Customer Services Where We Will Endeavour To Correct The Problem.

  • Faulty/Split Contact Lenses?

    If In The Event, You Experience A Split Or Faulty Contact Lens, Please Contact Our Customer Service Team On 0207 856 0586 Or Email Us At info@Qualityeyes.Com Where We Will Be Happy To Replace The Equivalent Amount Of Faulty Lenses With Loose Lenses.

  • Can I Try Different Contact Lenses?

    Yes, Why Not? There Are So Many Contact Lenses Available On The Market And Quality Eyes Makes It Easy To Shop Between Them. We Do Always Recommend That You Have A Trial With Your High Street Optician Before You Order To Ensure Comfort And Suitability.