1. Types of Information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.
Personal Information is information that is associated with your name or personal identity. Quality Eyes uses personal information to understand your needs and interests and to provide you with better services. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Quality Eyes. Quality Eyes will not sell, rent or lease your personal information to any other persons.
On some Quality Eyes internet pages you can order products, apply for instant credit, request information, subscribe to support materials and register yourself. The types of personal information you provide to us on these pages may include name, address, phone numbers, e-mail address, user IDs and passwords, billing and transaction information, credit card information and contact lens preferences. To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests and experiences with our products or services. Providing this additional information is an optional service.
Non-personal Information is data about usage and service operation that is not associated with a specific personal identity. Quality Eyes collects and analyzes non-personal information to evaluate how visitors use the Quality Eyes website store.
2. How we use your Information?
Quality Eyes uses your personal information to provide you with a great service and to help us understand your needs and interests. Specifically, we use your information to help you complete an order, to communicate with you, to provide service and support, to update you on services (e.g. shipping times) and benefits, to personalize promotional offers and to personalize Quality Eyes website. Occasionally we may also use your information to contact you for market research involving Quality Eyes products or services. Credit card information is used only for payment processing and fraud prevention. Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or Quality Eyes and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
Non-personal data is collected for reporting about Quality Eyes website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
3. Who we share your information with?
Quality Eyes will not sell, rent or lease your personal information to any other persons. Quality Eyes will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested upon submitting your information.
Quality Eyes contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in “How we use your information.” Suppliers and service providers are required to keep the information received on behalf of Quality Eyes confidential and may not use it for any other purpose than to carry out the services they are performing for Quality Eyes. These service providers may change or we may contract with additional service providers to better accommodate our customers.
Quality Eyes will not divulge personal information with any other third parties without your specific permission, unless to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of Quality Eyes, (iv) to protect the personal safety of Quality Eyes employees and third parties on Quality Eyes property.
4. Your Choices
Quality Eyes gives you the choice of receiving a variety of information that highlights our products and services. You can subscribe to receive certain product and service information and Quality Eyes marketing communications. Quality Eyes communications may include new product information, special offers, newsletters or an invitation to participate in market research. We give you a choice regarding delivery of Quality Eyes communications by, e-mail and telephone. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.
5. Access to and Accuracy of your Information
Quality Eyes strives to keep your personal information accurate and safe. We have implemented technology, management processes and policies to keep customer data accuracy. We will provide you with access to all of your information, including making reasonable effort to provide you with online access and the opportunity to change your information as needed. To protect your privacy and security, we will also take steps to verify your identity, such as a password and user ID, before allowing access to your data.
6. Keeping your Information Secure
Quality Eyes is committed to protecting the information provided by you to us. To prevent unauthorized access or disclosure, to maintain data accuracy and to ensure the appropriate use of the information, Quality Eyes has in place appropriate physical and managerial procedures to safeguard the information divulged by you.
For safe and secure payments Quality Eyes uses PayPal along with WorldPay to process all transactions, so if you don’t have a PayPal account you will be re-directed to a WorldPay secure page to continue with the payment, therefore PayPal or WorldPay will be responsible of keeping your card details private and secure.
7. Changes to this Statement
If there are updates to the terms of Quality Eyes Online Privacy Statement, we will notify of those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, Quality Eyes will give notification to affected customers.
8. Contacting Us
Quality Eyes 0843 289 4623
16 King Street