Terms & Conditions
Thankyou for visiting our website QualityEyes.co.uk. Please read these terms and conditions carefully as they provide information regarding the policies under which you will be ordering contact lenses, spectacles (sunglasses) with us.
1. Valid Prescription Required
You hereby certify that you do hold a valid prescription for the contact lenses / spectacles that you wish to order. This means that your prescription is within 12 months for contact lenses and 24 months for spectacles from the date of purchase and that the prescription has been dispensed by a professional and qualified optometrist or contact lens practitioner. We reserve the right to verify such details with your practitioner. The above stated also applies to those customers re-ordering lenses or spectacles. Where you have been given a contra indication to wear contact lenses or spectacles by a registered practitioner we reserve the rights to revoke any sale unless otherwise redirected by the same or another registered practitioner. You also state that you have no ailments that contra indicates the wear of contact lenses or spectacles. When purchasing from us you confirm and verify that you have been prescribed the contact lenses prescription or spectacle prescription that you have ordered by a qualified practitioner, therefore we do not take responsibility if you order contact lenses or spectacles that have not been prescribed for you and/or if the difference between the prescription and purchase date exceeds 12 months for contact lenses or 24 months for spectacles. We strongly recommend that regular eye checks are made by a qualified practitioner to ensure the welfare and continuity of your eye health. You do not necessarily have to send us your prescription but by accepting the terms and conditions contained herein above you verify that you have a valid prescription that is within the Law of the UK. The contact lens or spectacle wearer must be at least 16 years old. We may assist you with your prescription if you so wish by emailing it to firstname.lastname@example.org
2. Our Rights
Our aim is to provide the best possible service to maintain our customers satisfaction, so we reserve the right to refuse to sell products to you if we believe that you have a motive of re-selling the product. We also have the right to control the quantity of products made available to you. We may even terminate your account with us and restrict your access to the website if we believe that any of your actions are in violation of any applicable law or could be harmful to the interests of other users. We reserve the right not to supply contact lenses or spectacles if we consider any health contradictions against the wear of contact lenses, spectacles or if the contact lens specifications do not meet the satisfaction to the terms set herein above. The General Conditions shall be in accordance with the law of the country in which the Supplier accepts the order and not from the country in which the distribution was executed. The sale contract will strictly be between the supplier and the customer. The customer will represent the individual that executes a sale from the website and that has read the Terms and Conditions accepting the contents in its entirety.
3. Force Majeure
We shall not be held liable for the delay or failure in supplying a product from our site as a result of events caused that are beyond our reasonable control. Should any such event occur, we shall endeavour to contact you as to make a decision to whether the contract of sale should remain or be revoked.
4. Limitations Of Liability
We will not be responsible for any typing errors or mistakes that you have provided while placing your order.
The goods remain the property of the seller until such time that the associated charges have been paid in full by the purchaser.
On completing the online order form you agree and accept that you are the person responsible for placing the order and agree for paying all the charges put through the website.
We reserve the right, at our discretion to charge your credit card if we have shipped you an order, and the invoice is not paid within a reasonable period of time.
We reserve the rights to revise and amend these terms and conditions as when we think it is required.
We will not be bound by your offer/purchase if there is an error in any advertisement or pricing that is on the website. In such circumstances the offer of purchase will be revoked.
Where the delivery time expectations fall short or any other such circumstances that hinder the performance from the purchase to receipt of your goods, we will not be held responsible ( this may be either uncontrollable events or other errors ) for the herein mentioned. We will however, endeavour to remedy such events to the best of our abilities.
The delivery of the product will be directed by your preference and that you will also confirm and accept the associated charges of delivery. It will also be understood that the responsibility of the delivery will immediately be transferred from the seller to the purchaser once they have left our point of pick up. Where a delivery date is not specified we will try and fulfil orders within 15 working days.
We take precautions to protect personal information that you have submitted on this site. However we will not accept any liability for unauthorised theft or data that has been used to your detriment.
5. Cancellations & Re-Orders
Orders once placed can only be cancelled on the same day of placing the order and before the cut off time of 3 pm. Any requests made for cancellation after 3 pm will not be accepted. If an order is placed after the cut off time-(3pm), this will be considered as an order that has been placed on the following working day, the cut off time still being applicable. Working days are to be construed as Monday to Friday. UK bank holidays will not be considered as working days.
If you have missed the cancellation time you will be responsible for the return of the products at your own cost for postage.
Kindly refer to the REFUND POLICY for details regarding the appropriate costs and time.
All users will be registered and provided an individual username and password, and our database will hold all the relevant information. To reorder the same product as your last order, providing the prescription is valid within the terms as set out within.
However, if you wish to order contact lenses or spectacles with a different prescription, or a different make of contact lenses you would need to provide us with the valid prescription clearly stating that you have been advised to do so by a professional optometrist or contact lens practitioner. Please do refrain from placing a re-order in such circumstances.
5.3. Postal Delays:
In the event that your parcel is not delivered within the estimated time, before any refunds can be issued, we will send out either a replacement batch of contact lenses (to our discretion) to replace the lost order, or a supply of free contact lenses (equivalent to the extended waiting period of 5 working days past the estimated delivery date) to allow for any unexpected delays.
If after waiting the extended delivery period your order has still not arrived you will need to inform us within 10 working days, if you do not inform us within this period then replacements will be issued at our discretion.
6.1. Terms & Conditions Of Use Of Website
Thank you for visiting our website.
We would advise you to read the terms and conditions of use of the website before actually using it for making any purchase. By placing any order with us you indicate that you have read and agreed with all the terms and conditions of use and you agree that you will act accordingly. In case you do not agree with these terms and conditions than please do not use our website.
The allowance of using the service on our website is on a temporary basis and we hold the right to withdraw or make changes in the service we provide without any notice. We will not be responsible if in any case the website is unavailable at any time.
It may appear that at times we deny access to some parts of the website to our users. For those who are transacting with us for the first time completing a registration form is not a compulsion but for registered users you can edit and update your details as and when required.
We provide the best information and description regarding our products on our website although we do not wish our customers to rely upon the information provided and make decisions accordingly. We cannot be held liable for any reliance placed on such information by any user.
We allow our users to download and print copy of the website only for their personal reference. Any other commercial use or changes made to it without our consent is prohibited.
Users are reminded not to input any material which is technologically harmful and may create functional problems for the website. All the users are prohibited from gaining access to private and administrative areas of the website.
Any user found not abiding to these prohibitions will be reported to law enforcement agencies and relevant action will be taken against them.
We will not be liable for any damage caused to your appliance while using our website as it is an uncontrollable factor and we do have necessary steps taken to avoid such accidents or events.
6.2. Regestering an Account
By regestering an account with Quality Eyes you are agreeing to recieve periodic emails as part of an automatic subscription to our newsletter. This newsletter has an opt out option at the bottom of each email recieved.
6.3. Discounts & Promotional Codes
Customers can use only one of the available Discount Codes or Promotional Codes or Voucher Codes at a time while placing an Order.
If you wish to speak to us regarding anything or need any further information regarding the use of our website you can contact our customer service team at:
Phone: 08432894623 (Standard rates apply, mobile prices may vary)